Payment Policy
Effective date: July 2026
At Joan & Eleanor New York, we offer safe and convenient payment options to make your shopping experience simple and secure. Available payment methods may vary depending on your country or region.
Accepted payment methods
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
At checkout, you will see all payment options available for your location. Joan & Eleanor New York reserves the right to update or remove payment methods at any time.
Payment security
Every transaction is processed securely through encrypted payment providers. We do not store your payment details. From checkout to confirmation, our goal is to provide a smooth, simple, and secure payment experience so you can shop with confidence.
Payments are securely processed by Whop, our payment partner. Depending on your bank, the charge may appear under "Whop" on your statement.
Order processing
Your order will be processed once payment has been successfully completed. If payment authorization fails or is declined, the order will not be confirmed. Please make sure all billing information is correct to avoid delays.
Refunds
If you are entitled to a refund (for example, after an approved return), the amount will be refunded to the original payment method within 14 days after the returned item has been received and inspected. The actual credit time may vary depending on your bank or payment provider.
Currency
Unless stated otherwise, all prices on our website are in US dollars (USD). If you make a purchase from another country, your payment provider may apply currency conversion fees.
Fraud prevention
Joan & Eleanor New York reserves the right to review any order showing unusual activity or potential fraud risk. In that case, the order may be temporarily placed on hold until verification is complete.
Contact information
For questions about billing, refunds, or payments, you can contact our support team:
Joan & Eleanor New York Email: support@joanandeleanor.com Customer service hours: Monday to Friday: 9:00 AM to 5:00 PM (ET) Saturday & Sunday: 10:00 AM to 5:00 PM (ET)