Return Policy

Effective date: July 2026

You have 30 days from the day your order arrives to request a return.

To start a return, simply email us at support@joanandeleanor.com. We're always happy to help, and we'll send you the return address along with everything you need to know.

Before sending an item back, please make sure:

• The item has not been worn, washed, or used.
• All original tags are still attached.
• The item is returned in its original packaging.

Return shipping costs are the responsibility of the customer. We recommend using a tracked service and keeping your tracking number until your return has been received.

Exchanges

If you'd like a different size or color, we're happy to exchange it for you. Just email us at support@joanandeleanor.com with your order number and the item you'd like instead. You only pay the shipping, we take care of the rest.

Exchanges are available within 30 days of delivery, under the same conditions as above.

Refunds

Once your return has been received and approved, the purchase amount will be refunded to your original payment method within 14 days. Please keep your proof of shipment and tracking number until your refund has been confirmed.

Damaged, defective, or incorrect items

If you receive a damaged, defective, or incorrect item, or if an item is missing from your package, please let us know within 7 days of delivery, including clear photos of the item outside its packaging. In these cases you are entitled to a free replacement: a new item will be shipped to you at no cost. In most cases, there is no need to send the original item back.

Refused or unclaimed packages

If a package is refused at delivery or not collected from the pickup point in time, it is automatically returned to the sender. In that case, a refund will be issued with a 15% deduction for shipping and handling costs. Reshipment is also possible, with the reshipping costs paid by the customer.

Hygiene items

For hygiene reasons, personal care and hygiene-sensitive items are excluded from returns.

Liability

We are not responsible for lost packages if tracking shows the item was delivered to the address provided by the customer. If an incorrect address was provided at the time of ordering, this is the responsibility of the customer. Address errors must be reported within 24 hours of placing the order. The return remains the responsibility of the customer until it has been received at the return address.

Contact

For any questions about returns, please contact us at support@joanandeleanor.com.