Privacy Policy
Effective date: July 2026
This Privacy Policy explains how Joan & Eleanor New York collects, uses, and protects your personal information when you visit our website, create an account, or purchase our products. If you have any questions, you can contact us at support@joanandeleanor.com.
Who we are
Company name: Joan & Eleanor New York Email: support@joanandeleanor.com Customer service hours: Monday to Friday: 9:00 AM to 5:00 PM (ET) Saturday & Sunday: 10:00 AM to 5:00 PM (ET)
Information we collect
We collect personal information that you provide to us directly or that is collected automatically when you use our services.
Information provided by you:
- First and last name
- Shipping and billing address
- Email address
- Phone number
- Payment information processed by our payment providers
Information collected automatically:
- IP address and device information
- Browser type and version
- Pages viewed, products viewed, and actions taken on the site
- Cookies and similar technologies
How we use your information
- Order processing: to confirm, prepare, and ship your order
- Customer service: to answer your questions and resolve issues
- Service messages: to send order updates and shipping confirmations
- Service improvement: to analyze site performance and optimize the shopping experience
- Marketing with consent: to send offers when you choose to sign up
- Fraud prevention and security: to protect our customers and our business
Sharing your information
We share personal information only when necessary to provide our services or when required by law:
- Payment providers, to process transactions securely
- Shipping and logistics partners, to deliver your order
- Customer support and communication services, to handle support and notifications
- Analytics and performance tools, to improve the site and advertising content
We do not sell or rent your personal information.
Dropshipping and logistics
Some items may be shipped directly by our logistics partners. This allows us to offer more styles and sizes and can reduce delivery times. In some cases, packages may arrive in separate shipments. Your order emails will always show the current status and tracking.
Cookies
Our website uses cookies for essential functions, to remember your preferences, and to analyze traffic for improvement and marketing purposes. You can manage cookies through your browser settings. Some features may not work if cookies are disabled.
Legal bases
We process your personal information based on:
- the performance of a contract,
- legal obligations,
- our legitimate interest (for example, site security and improvement),
- your consent (for optional marketing).
Data retention
We keep information only for as long as necessary for the purposes stated or as required by law. When it is no longer needed, it is deleted or anonymized.
Your rights
Depending on your location, you may have the right to:
- access or correct your data,
- request deletion of your information (where permitted by law),
- object to certain processing, including marketing,
- request data portability,
- unsubscribe from marketing emails at any time.
To exercise your rights, contact us at support@joanandeleanor.com. We will respond within a reasonable timeframe.
Minors
Our website is intended for adults. We do not knowingly collect personal information from minors.
Security
We implement appropriate technical and organizational measures to protect personal information. No method of transmission or storage is completely secure, but we work to keep your data protected and regularly update our security measures.
International transfers
Some service providers may process information in other countries. We take appropriate measures to protect data during these transfers.
Updates to this policy
We may update this Privacy Policy from time to time. The effective date above indicates the most recent version. Any important changes will be published on this page.
Contact
Joan & Eleanor New York Email: support@joanandeleanor.com Customer service hours: Monday to Friday: 9:00 AM to 5:00 PM (ET) Saturday & Sunday: 10:00 AM to 5:00 PM (ET)